Shipments and returns
The shipment of your parcel
Parcels are usually sent within 3-5 days of receipt of payment and are shipped by courier with tracking.
All shipping, delivery or collection methods are described briefly. Whichever shipment you choose, we will provide you with a link to track your parcel online. As well expressed, free shipping is granted according to the marketing choices of the company. These choices may change periodically and will be clearly described throughout the purchase steps.
Shipping costs include handling and packaging charges and postal charges. Handling costs are fixed, while shipping costs vary depending on the total weight of the shipment. We advise you to group your items in one order. We can not group two separate orders made separately, so the shipping costs will be charged for each of them. Your package will be sent at your own risk, but special attention is paid to packaging and packaging preparation.
The boxes are large enough and your items are well protected.
We have chosen a courier that pays attention to the food products shipped, to minimize the risk of breakage or loss of the goods.
The boxes used for packaging could be reused boxes, this to avoid waste and unnecessary consumption. We therefore invite you to DO NOT WASTE the packages sent, try to reuse them creatively or simply RECYCLE them, recycle is very simple.
Return or replacement
Unfortunately, there is no specific policy for returns of our products, as the return management costs are very high. In this regard, however, we can ensure continuous telephone or email support for any type of problem or complaint with our products.
We would like to remind you that we sell processed products from us, these are products obtained from fresh without the use of preservatives or chemical antioxidants.
If you have come across a small mold stain or a jar where the "flip" of the cap shows you that it is not "empty", do not be alarmed, simply contact us, we will give you all the information to properly dispose of the product in total safety. Never throw the product without contacting us, this is very important for the product traceability chain, the lot of the product that signals us is vital for the management of faulty batch indents or with defects.
Breakages and losses
For packages received with a product or a broken article or a "vase" emptied for breaking, we kindly ask you to take photos maybe even a video where you show the broken or compromised package. In the case of tampered package (with the presence of packaging not recognized by us), we must be able, using evidence demonstrating the happened, that the package has been opened and closed, or has been opened and modified. Once the package has been tampered with, we will take care of the return and/or refund procedures according to the severity of the situation.
As for the loss of packages, our deliveries are equipped with continuous tracking, but in the event that you no longer have track of the package, We will understand the situation better and then resort to the right refund with the subsequent delivery of lost goods.
All recovery, return or refund procedures are handled internally. REQUESTS WILL BE HANDLED IN PRIORITY ORDER AND IN ORDER OF ARRIVAL, SO WE APOLOGIZE IN ADVANCE FOR A POSSIBLE DELAY IN THE HANDLING OF THE REQUEST FOR ASSISTANCE IN THIS REGARD. Requests of this kind may take 5 to 15 working days.